TMS logistics ecosystem
scroll
TMS logistics ecosystem
Sole Product Designer • End-to-End Ecosystem (Web & Mobile) 180k+ Annual Orders • 6 User Groups
Designing a 5-platform ecosystem connecting the Office, the Road, and Finance in real-time.
Sole Product Designer • End-to-End Ecosystem (Web & Mobile) 180k+ Annual Orders • 6 User Groups
The "Ecosystem Challenge": 6 Users, 6 Conflicting Goals.
The business was trapped in a fragmented supply chain. The Back Office demanded detailed data for billing, but Drivers refused to use complex forms on the road. The "Hotline" team was tethered to desktops but needed mobility. My role was to negotiate these conflicts, creating a unified data flow where a driver's single tap instantly updates the finance team's ledger.
A Unified Supply Chain.
Speed: Offer analysis time reduced from 30s -> 5s. Efficiency: 300+ hours saved per year per employee. Adoption: 70% reduction in manual "Where are you?" phone calls. Cash Flow: Accelerated invoicing cycle via automated "Discount" adoption.
Automating "Power User" Decisions.
Forwarders process hundreds of orders daily. A "clean" UI wasn't enough; they needed speed. I designed a keyboard-first "Market View" that replaced manual cross-referencing with an auto-matching algorithm. The system scans zip-codes and vehicle attributes (Tail lift, Tautliner) to suggest trucks instantly, moving the heavy lifting from the user's memory to the system logic.
Bridging the "Last Mile" Gap.
The ecosystem fails if drivers don't feed it data. But drivers have "fat fingers," shaky cabs, and work in roaming dead-zones. I designed an Offline-First, Big-Button interface. It ignores standard mobile patterns in favor of massive touch targets and "Store & Forward" logic, ensuring data reaches HQ even from tunnels or borders.
The "Digital Auditor" for Cash Flow
Invoicing was the bottleneck. Carriers hated admin work, leading to errors that stalled payments. I designed a "Self-Service" Portal with a built-in Discount Calculator. It auto-generates invoice numbers based on complex logic (Prefix/NIP/Date) and simulates payment trade-offs (Time vs. Money), turning a manual chore into a 2-minute "Fire and Forget" flow.
The "One-Screen" Financial Dashboard
The invoicing process was fragmented across Drive, Excel, and TMS. I replaced the multi-step wizard with a Single Source of Truth dashboard. By auto-populating 95% of data (Contractor, VAT, Terms) from the Order itself, the design shifted the user's role from "Data Entry" (high error risk) to "Data Verification" (high speed).
